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Feb 28 |
Server Outage
Posted by Ryan on 28 February 2011 10:59 AM
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*****UPDATE***** The restore is complete. If your site is still not online please contact us via a support ticket immediately. *****UPDATE***** *****UPDATE***** The server is online and cpanel has been reinstalled but we are still restoring accounts and customer data. This is going to take time but we are doing everything we can to make it go as quickly as possible. We will update you when the restore is complete. *****UPDATE***** Around 4am CST, jefferson.surgeservers.net went down with what appeared to be an OS issue. We have been working diligently since 4am to restore services but unfortunately it has been determined that we will have to replace the hard drive that is failing, rather than risk further issues. We have already begun this process but it will take some time to complete. We understand your frustration regarding this issue but we ask that you place any questions you have via our ticket system or directly to support@ninedotsystems.com. We deeply regret the inconvenience however please rest assured that we are working as fast as humanly possible to restore services to everyone. We will update this news article as we go along. Thank you NineDot Support Team Read more » | |
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Dec 28 |
Latency Issues
Posted by Ryan on 28 December 2010 12:16 PM
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As I am sure some of you have noticed, we are having network latency issues at one of our data centers. We were under the impression that the issue had been resolved by our upstream provider but we are again noticing this latency. I have notified the upstream provider and they are looking into it again. We would expect that the network will be up and down until this is completely resolved. This is affected the following servers: hardin.surgeservers.net jefferson.surgeservers.net brazoria.surgeservers.net chambers.surgeservers.net galveston.surgeservers.net harris.surgeservers.net liberty.surgeservers.net orange.surgeservers.net walker.surgeservers.net If you are on these servers and you are having problems please rest assured knowing we are doing everything in our power to stabilize them. We will keep these news article updated as information comes in. Thank you NineDot Support Team Read more » | |
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Jul 30 |
Mysql Upgrade
Posted by Nate L. on 30 July 2010 04:44 AM
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Dear Customers, We have upgraded mysql on the following servers burling.surgeservers.net [74.200.202.48] to mysql 5.1 If your website is having database connection problems after the upgrade, please open a new support ticket describing the issue in detail. Please make sure you send the following details Domain Name : URL that is not working : Database Name : Database Username : Database Password (optional) : Steps to recreate the problem : Read more » | |
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Jun 25 |
Phone Issues
Posted by Ryan on 25 June 2010 09:16 AM
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*****UPDATE***** At this moment the phones are working again. Thank you for your patience. *****UPDATE***** It has come to our attention that our phones are not working this morning. We have contacted our provider and they are aware of the issue and are working on it. As soon as it is resolved we will update this news article. Thank you Nine Dot Support Team Read more » | |
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Mar 22 |
Intermittent Outages
Posted by Ryan on 22 March 2010 08:39 AM
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We have received notice from our Data Center that there is a Network Issue affecting two of our main Data Centers. Here are the details straight from our Data Center: "We are currently experiencing intermittent outages in our Chicago network due to an issue with an upstream provider that may manifest itself in other datacenters based on the route taken through our network. Please stand by and we will let you know as soon as we have news or as soon as the issue has been corrected." Unfortunately during this time our support site, web sites, and phones will most likely not be working. We will update everyone as soon as this issue is resolved. Thank you Nine Dot Systems Support Team Read more » | |